“What worked at ten orders a day falls over at a hundred”
Most systems are built for the volume they had when they were built. The design holds until one part becomes the bottleneck, and then every busy day finds it.
Who feels it daily
- Operations
- Whoever gets the 6am phone call
- Growth plans
How long the fix takes
2–4 weeks to diagnose and stabilise; longer if a rebuild is genuinely needed
Quoted as a fixed price once the scope is written.
Left alone, this is what it takes from you
- Growth capped by the system rather than by demand
- The busiest days — the profitable ones — are the days things break
- Firefighting replaces improvement, permanently
The fix
We find the part that actually gives way under load, fix that first, and put monitoring in place so the next limit is visible weeks before it is a crisis rather than on the day.
- Headroom you can measure, not hope for
- Load tested at several times your current peak before it matters
- Alerts that reach a person before a customer notices
- A written plan for the next constraint and roughly when it arrives
For your technical people — how it actually works
Load-tested to a multiple of peak, with tracing and alerting on real signals.
- Profiling under representative load to find the actual constraint rather than the suspected one
- OpenTelemetry tracing end to end; alerting on saturation and latency percentiles, not CPU averages
- Where a rewrite is warranted, incremental extraction behind a facade with traffic shifted a percent at a time — never a cutover weekend
Same five steps, whatever the problem
- 01
Tell us what you need
40 minutes, free
- 02
We scope it properly
A few days to two weeks
- 03
We build the smallest thing that fixes it
2–16 weeks, by size
- 04
We put it live carefully
1–2 weeks
- 05
We hand it over properly
2 weeks, included
Fixing this typically starts at $8,000, quoted as a fixed price against the written scope the diagnosis produces. What that includes.
These usually travel together
Problems rarely arrive alone. If more than one of these is true, say so on the call — it changes what we fix first.
Describe the problem in your
own words
No technical vocabulary needed. Forty minutes on a call and you will get a written summary of what we think is actually wrong, a rough range, and a straight answer on whether we are the right people. That part is free.