Describe it however you
would say it

Yes, and that is on us rather than on you. Weekly updates are in plain English against something you can click and try. If you ever get an update you cannot follow, tell us and we will rewrite it — a client who cannot follow the work cannot make good decisions about it.

That is the normal starting point, and finding out is a specific piece of work we do. Two weeks following how the work actually happens usually shows the real constraint, which is very often not the thing everyone blames.

Yes. The code lives in your account under your name from the first day, on your cloud and your domain. There is no licence to keep paying and nothing of ours to remove. You can hire anyone else to continue, and we will help them pick it up.

Small projects are split in two: half to start, half on delivery. Larger builds are split across milestones tied to working software you can try, not to calendar dates. Monthly arrangements are billed in advance and can be paused with thirty days notice.

Within one business day, usually the same day, from a person rather than an autoresponder. If we are not the right fit we will say so in that first reply instead of booking a call to say it slowly.

Of course. Send yours or ask for ours. In practice the first conversation rarely needs anything confidential — describing the symptom is usually enough for us both to tell whether it is worth continuing.